Technical Support Services Include

Available M-F 8am-4:30pm PT

Red Dot will provide phone and email based technical support under the terms of our support contract. Support includes:

• Support covers the eco-system of the digital signage deployment
• Media players
• Content compatibility issues
• CMS issues
• Monitors and mounts
• Network -for digital signage media players to properly connect to cloud CMS
• Firmware updates (if needed)
• Red Dot will provide support to the end user directly and/or integrators
• Refresher trainings on how to update content in current system
• 24-hour response time from time support ticket is submitted

Have support and need help?